Thank you for your response. The client has setup the Salary sacrifice in accordance with MYOB instructions:
Set up salary sacrifice superannuation
MYOB's own instructions show the sacrifice amount as a Deduction, not under superannuation as you refer to.
How do we fix this so that the correct amounts get sent to ATO?
Hi Simtom,
Thanks for clarifying your Salary Sacrifice setup. The link says it is to be set up under Superannuation, with the contribution type Salary Sacrifice (deduction).
If that’s already how it’s set up, the next thing to check is whether the correct salary sacrifice pay item was used in the processed pay. If a different pay item was used by mistake, the pay may need to be reversed and redone so it reports correctly.
If that still doesn’t change anything, I’d recommend reaching out to support. You can do that by creating a ticket in My Account or by using our live chat team through MOCA, our virtual assistant.
Regards,
Genreve
