Forum Discussion

SharonRyan1965's avatar
SharonRyan1965
Contributing User
14 days ago

SMSF

Hello hoping for some help.  I had to change my SMSF as the ESA was no longer operating.  I created a new SMSF super fund with the new details HOWEVER when i go to super pay, it will not process and...
Doreen_P's avatar
Doreen_P
MYOB Moderator
14 days ago

Hi SharonRyan1965,

 

The error pops up when that SMSF bank account is already registered against another employee’s fund, so Pay Super blocks new registrations with the same details. Our team can deactivate the existing SMSF registration on their side, then you’ll be able to set up the SMSF with the new ESA and bank details and start using Pay Super again. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.

 

Cheers,

Doreen

  • SharonRyan1965's avatar
    SharonRyan1965
    Contributing User
    7 days ago

    Thanks Doreen, 

    So live Chat cant help they just give you an email address to send your request to .... I have done this now so should be resolved in the next two weeks.

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