My client is running MYOB including payroll but went through an administration process during the year. As a result they went through 3 changes in branch number. Currently the ATO system is now showing 4 amounts for each staff member (1 for each branch). each one represents the YTD pay for the employee at the conclusion of that branch. Eg. John Doe Pay TaxBranch 001 10,000 2,000Branch 002 25,000 5,000Branch 003 100,000 20,000Branch 004 120,000 24,000 How do we correct this problem? Obviously each branch should not be the YTD amount but the amount for the period it covers.

Hi gmitchell, Just a heads up, you’ll need to save a PDF copy of the register report before you work through this process. Here’s what you’ll need to do: Set the branch number to one of your previous (incorrect) branch numbers under company information. Go through each of your employees card file. Then Payroll details. Finally to the Pay History. Make sure the "Show Pay History for" is set to Year-To-Date. Zero out all the amounts on each pay item then save. Send an update event Finalise. Repeat the process for the other two previous branch numbers to clear out all three. Once that’s done, switch over to the correct ABN branch. Re-enter the pay history figures and send an update event. That last step will pull all the pay values into the new ABN branch and get everything updated. Regards,Genreve

BalAdvBooks Hi, i think the order of the above process may need to be changed. after you have finalised the branch 6 change to branch 3 , then zero out all YTD, then send update. so this will be sending update to STP for zero values of branch 3, not branch 6. after you have sent the update , then enter the new YTD values for branch 3 , then send another update, then finalise. I will be doing mine either tonight or tomorrow if you want to wait and see my outcome.

DT66 no need for apologies!I do wonder though, seeings deadline was Monday, if you have had any success?After spending many, many hours following MYOB's instructions & awaiting info to filter through into individual MyGov accounts, only to realize their support notes were not working. I lodged a case with MYOB support to be advised that in actual fact a new file file (subscription) needs to be created to enable STP finalisation!I am currently still in the process of getting my figures for the first branch back to what they need to be, importing 45 employees into the new file, manually inputting TFN's, it has been a nightmare of a task.I hope by this time next week, I can say that I have found a solution!?

so sorry, ive been swamped and this was a file i really needed to spend time on, i havent attempted yet. but i am doing now. I did have that thought that is was the only way to fix by starting a new subscription, but there is no way i was going to do that. I did originally create new cards for the employees with a letter B on the old ones so i could identify each branch. i processed wages for a few employees under r the new "names" but this did not feed through correctly to the new branch because I hadnt edited the YTD figures back to zero in their cards before i started. so that was my first mistake. i am writing down the procedure i am going to follow, so i will update you . sorry for the delay in getting back to you

Hi Member: Genreve_S | MYOB Community i have had the exact same issue. i have been on the phone for hours this morning with the ATO discussing this but i needed clarification on how to get the correct figures in myob sent to ATO. these are the instructions from ATO: i need branch 2 that needs YTD up to 1/11/24 , then branch 6 that needs figures from 2/11/24 to 30/6/24. will i follow your example above by manually adjusting the YTD figures in the employee card to zero, then send update . (do i need to finalise with zero balances? ) then manually enter YTD for the period 1/7/24 to 1/11/24. , send update & finalise. then manually enter YTD back to zero change to branch 6 , manually enter YTD for the period 2/11/24 to 30/6/25, send update & finalise? t he ATO have instructed me that they need a YTD for branch 2 & a YTD for branch 6, which then in theory those two added together will be my wages total for the year. if this is not the process, can you please maybe contact me directly?

STP Branch issues | MYOB Community

14 Replies

gmitchell
Member
7 months ago
can you contact me on mailto:gmitchell@omegastrategy.com.au
gmitchell
Member
7 months ago
Can you contact me at mailto:gmitchell@omegastrategy.com.au

At this stage the ATO has not even gotten back to me and they are so hard to contact. Usually they just hang up as they are "experiencing extremely high demand"
DT66
Experienced User
7 months ago
Hi Member: Genreve_S | MYOB Community

i have had the exact same issue. i have been on the phone for hours this morning with the ATO discussing this but i needed clarification on how to get the correct figures in myob sent to ATO.

these are the instructions from ATO:

i need branch 2 that needs YTD up to 1/11/24 , then branch 6 that needs figures from 2/11/24 to 30/6/24.

will i follow your example above by manually adjusting the YTD figures in the employee card to zero, then send update . (do i need to finalise with zero balances? )

then manually enter YTD for the period 1/7/24 to 1/11/24. , send update & finalise.

then manually enter YTD back to zero

change to branch 6 , manually enter YTD for the period 2/11/24 to 30/6/25, send update & finalise?

t

he ATO have instructed me that they need a YTD for branch 2 & a YTD for branch 6, which then in theory those two added together will be my wages total for the year.

if this is not the process, can you please maybe contact me directly?
Genreve_S
MYOB Moderator
7 months ago
Hi gmitchell,

Just a heads up, you’ll need to save a PDF copy of the register report before you work through this process.

Here’s what you’ll need to do:

Set the branch number to one of your previous (incorrect) branch numbers under company information.

Go through each of your employees card file.

Then Payroll details.

Finally to the Pay History.

Make sure the "Show Pay History for" is set to Year-To-Date.

Zero out all the amounts on each pay item then save.

Send an update event

Finalise.

Repeat the process for the other two previous branch numbers to clear out all three.

Once that’s done, switch over to the correct ABN branch. Re-enter the pay history figures and send an update event. That last step will pull all the pay values into the new ABN branch and get everything updated.

Regards,
Genreve

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STP Branch issues

14 Replies

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