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MuzzCall's avatar
MuzzCall
Member
2 months ago

STP setup

I am trying to set up stp in one of my company files.  I keep getting a message saying something has gone wrong try refreshing browser or contact MYOB support.   I have put in a support request on 3...
Earl_HD's avatar
Earl_HD
MYOB Moderator
2 months ago

Hi MuzzCall, 

Appreciate for sharing the exact error message, super helpful, especially when you’re just trying to get wages out. That “something has gone wrong, try refreshing your browser or contact support” message is the generic STP connection error. The main fixes are collected in this STP troubleshooting post here: Single Touch Payroll (STP) Connection Troubleshooting Steps


I hope this helps!

Regards,
Earl

  • MuzzCall's avatar
    MuzzCall
    Member
    2 months ago

    Hi Earl

    Thanks for your reply.  I am running the web based version on a Mac.  None of this information seems to be of any help. 
    Do you have any other suggestions please 

    Cheers

    Murray

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator
      2 months ago

      Hi MuzzCall,

      Appreciate the additional info. It looks like it’ll need some further investigation on the back end, so our support team will need to review things directly on your account/file. As you’ve already submitted a support request, the best thing now is to keep an eye on your email – the team will get back to you there once they’ve completed their checks.
       

      Please allow 3–5 business days for them to respond; they’re the ones who can dig into the logs and help get this sorted for you.

      Regards,
      Earl

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