Super fund details
I have been trying to get payday Super working since end of June. I have only 1 employee. I have put their Super Fund details in, but MYOB doesn't recognise this particular Fund - it is a major one, ...
Forum Discussion
Hi Princess, I have just now found time to try your suggestion, but it still won't work.
I went to the Look Up list you suggested, and the details matched with what I had previously entered.
I re-entered the details, but still won't work. However, this time I could hover over a little message which said 'This Fund can no longer receive contributions using Pay Super. Please edit fund from list'
Well, this is exactly what I had just done, and the Fund is on the list.
The Fund in question is HOSTPLUS Superannuation Fund - Industry. However, when you pull down the list in MYOB, the hyphen before Industry is not there in the name as per list - not sure if this is the issue?
Any thoughts on this?
Wino
Hi wino5453,
Thanks for finding the time to try those steps and confirming the details match the ATO Super Fund Lookup. If you’re still seeing the message that the fund can no longer receive contributions using Pay Super, the best next step is to contact our supoort team so they can check the fund’s status and confirm what needs to be updated. You can reach out by creating a ticket in My Account or connecting to our live chat team through MOCA, our virtual assistant.
Regards,
Genreve
