Super fund has become inactive in MYOB
Hi, I have been unable to pay one staff member their super due to this message 'One or more super funds selected is inactive and can't accept payments. <Link>Find out more, https://superfundlookup.go...
Forum Discussion
Hi tilly7175, thanks for posting. I can see why this is concerning, especially with two super payments now due.
That message doesn’t always mean the fund details have changed. It means MYOB Pay Super couldn’t validate the fund when the payment was created. As the Asgard fund has now disappeared from your super fund list, the support team will need to check this from their side.
You don’t need to create another case. Your existing case is the right place for this account-specific issue, and you can send the screenshot, fund ABN, and USI if those details weren’t included originally. Wait times are longer than we'd like, but rest assured the team will be able to help.
Regards,
Genreve
