Super fund has become inactive in MYOB

Hi FJ1959,

Thanks for getting in touch. If you’re seeing the error “One or more super funds selected is inactive and can’t accept payments,” it’s usually because the fund has merged, its USI or ABN details have changed, or the fund record has become corrupted. It could also occur if the ABN from which the business is making superannuation payments is cancelled or invalid.

As a first step, please check the fund’s details in Super Fund Lookup using its SPIN/USI rather than the fund name, to make sure the information is correct. You can also try creating the fund again with a slightly different name, linking it to the employee’s profile, and processing the super payment again. If the issue continues, our support team will need to take a closer look at the fund details and setup. Please contact them by phone or start a live chat with our virtual assistant, MOCA, and they'll help investigate why the fund isn’t accepting payments.

Cheers,

Princess