Super not being accepted
Morning MYOB I'm having difficulty creating a Super payment. When I go to submit it it says 'One or more super funds selected is inactive and can't accept payments' I have checked each super fund a...
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Oh you poor thing. I was on hold for 2 hrs. Have you reversed your payment? We identified the employee and paid all other employees super and did his separately. We had to get the accountant to enter his ESA as i think it goes to the ATO first before we could add it to his card file.
I havent reversed it yet as it says that it is "Processing" still. Im worried if i reverse it it will go through twice. We have identified 1x employee ESA that wasnt in there and have now corrected it. What status did yours show before you reversed it? Thank you for your reply, MYOB is hopeless with its customer service and replying in a timely manner :(
Ours still says processing but when it didnt work the message was Failed/unpaid so i am hoping it works! Really try to hold on to that phone call because once you get through they are very helpful :)
