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NKJ_AE's avatar
NKJ_AE
Member
3 years ago
Solved

Super overpaid

Hi,   I accidentally put the wrong dates in when paying this quarter super payments. I put Sept-Dec instead of Oct-Dec.    The money has come out of our account but myob is still saying 'processi...
  • Tracey_H's avatar
    Tracey_H
    3 years ago

    Hi tmr1 

     

    The previously provided Help Article, Returned super contributions, has instructions for reversing Pay super payments. You would follow Steps 2 and 3 for the affected employees only, then reprocess those contributions through Pay superannuation.

     

    Please let me know if you need further help.

Tracey_H's avatar
Tracey_H
Former Staff
3 years ago

Hi NKJ_AE 

 

Thanks for your post. Super contributions paid through the Pay super service are withdrawn from your account, processed and forwarded to super funds by SuperChoice. If SuperChoice have withdrawn the payment from your bank account you will need to contact the super funds to discuss a refund for the overpaid amounts.

 

If you do receive a refund for those contributions the Help Article, Returned super contributions, has instructions for recording the returned super.

 

Please let me know if you need further help.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

tmr1's avatar
tmr1
Member
3 years ago

We shouldnt have to ask the superfunds to return the funds. We should be able to correct the overpayment in the myob. The next quarter payments would then be the correction ot the actuakl super fund. How do we part reverse super payments in the new pay super?

  • Tracey_H's avatar
    Tracey_H
    Former Staff
    3 years ago

    Hi tmr1 

     

    The previously provided Help Article, Returned super contributions, has instructions for reversing Pay super payments. You would follow Steps 2 and 3 for the affected employees only, then reprocess those contributions through Pay superannuation.

     

    Please let me know if you need further help.

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