Super Reversal

Good morning, hoping someone can give me advice

A super reversal was done before I started in this role and is causing me all sorts of issues

The amount was debited from the bank even though it was reversed, when going to reconcile accounts both the debit and credit appear .

when creating a super payment these amounts come up as not paid (obviously, because of the reversal)and I understand you can't reverse the reversal. 

So I'm stuck on what to do, as 1. it is impossible to reconcile and 2. how can I clear it out of the open Pay Super area?

Hope this makes sense

Regards

Shelley