Superannuation - previous/old Financial Years

Hi NJ818,

Thanks for your post, and welcome to the Community Forum. I hope you find plenty of helpful information.

My apologies for the delay in response. I'm sorry to hear that you're still having difficulties with your staff's TFN. I understand your concern about the TFN error message and the missing TFN records for the two staff members. We appreciate your patience with this. Here's some advice for checking:

• Ensure that the TFN details for all employees are correctly entered in MYOB. Check the details by going to Payroll> Employee> Click the Employee Name> Payroll Details> Taxes.
• TFN Error Message: The TFN (Tax File Number) is a crucial piece of information for superannuation payments. If the super payments portal is giving a TFN error message, it could be due to missing or incorrect TFN details. Please ensure that the TFN details for all employees are correctly entered in your MYOB system.
• Missing TFN Records: If you're unable to get hold of the two staff members to obtain their TFN, you may need to contact the Australian Taxation Office (ATO) for advice. The ATO has guidelines on what to do when an employee does not provide their TFN. Generally, you may need to withhold at the top rate any payments made to these employees.

Please note that these are general guidelines, and the exact process may vary depending on your specific situation. If you need more detailed instructions or if you're still encountering issues, I recommend reaching out to the ATO for further assistance.

Kind regards,

Shella