Forum Discussion

Sand3977's avatar
Sand3977
Experienced Cover User
2 years ago
Solved

Superannuation Payment

Hi,    We have processed the 2nd Quarter of Superannuation October to December paid in MYOB with status completed.  We have had an employee's payment returned and for some reason I now have the ent...
  • Princess_R's avatar
    Princess_R
    2 years ago

    Hi Sand3977,

     

    Thanks for reaching out.

     

    Referring to the Help article titled "Reversing Superannuation Payments," the recommended course of action is to reverse the entire pay-super transaction. After reversal, you can then proceed to reprocess the successfully paid super payment via "Pay liabilities" and handle the unsuccessful super payments via the "Pay Super Window." It's important to note that once a super payment is reversed, it will still be visible in the Manage Payments window. Could you kindly share the specific steps you've taken so far? This will help me provide you with an accurate resolution. 

     

    Feel free to respond if you need further assistance.

     

    Cheers,

    Princess

Sand3977's avatar
Sand3977
Experienced Cover User
2 years ago

This is what I am unsure about,  In Manage Payments the status is complete, however it is still sitting in Pay  Superannuation?

Princess_R's avatar
Princess_R
MYOB Moderator
2 years ago

Hi Sand3977,

 

Thanks for reaching out.

 

Referring to the Help article titled "Reversing Superannuation Payments," the recommended course of action is to reverse the entire pay-super transaction. After reversal, you can then proceed to reprocess the successfully paid super payment via "Pay liabilities" and handle the unsuccessful super payments via the "Pay Super Window." It's important to note that once a super payment is reversed, it will still be visible in the Manage Payments window. Could you kindly share the specific steps you've taken so far? This will help me provide you with an accurate resolution. 

 

Feel free to respond if you need further assistance.

 

Cheers,

Princess

  • Sand3977's avatar
    Sand3977
    Experienced Cover User
    2 years ago

    Hi 

     

    Once it is reversed does it still appear as completed in Manage Payments section?

     

    I have 

    1.  Paid the 2nd Quarter superannuation 

    2. One payment out of 86 has been returned to bank 

    3. Whatever I have done the entire payment is now sitting back in Pay superannuation, appearing like it hasn't been paid.  It is still appearing as completed in Manage Payments.

    4. Do I need to repocess the incorrect one?

    5. What happens with the other amounts sitting in there? How do they disappear or do they stay there?

     

    • Princess_R's avatar
      Princess_R
      MYOB Moderator
      2 years ago

      Hi Sand3977,

       

      Thanks for getting back to me.

       

      Once a super payment is reversed, it will indeed show as "reversal completed" under the Manage Payments section. Regarding your inquiry about reprocessing incorrect payments, if the amount shown in the Pay Super window reflects successful super payments, you'll need to reprocess these via Pay Liabilities. However, if the amount displayed in the Pay Super window is for incorrect super payments only, you'll only need to process these payments via the Pay Super window. Once the incorrect payments are appropriately reprocessed, the remaining amounts should automatically disappear from the Pay Superannuation section.

       

      Feel free to reach out if you have any further questions or need assistance.

       

      If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

       

       

      Cheers,

      Princess

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