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Payment","id":"message:864880","revisionNum":1,"repliesCount":8,"author":{"__ref":"User:user:182537"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Bus-Pay"},"conversation":{"__ref":"Conversation:conversation:864880"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:864880"},"body@stripHtml({\"truncateLength\":200})":" Hi, We have processed the 2nd Quarter of Superannuation October to December paid in MYOB with status completed. We have had an employee's payment returned and for some reason I now have the ent...","body@stringLength":"619","rawBody":"

Hi,

We have processed the 2nd Quarter of Superannuation October to December paid in MYOB with status completed. We have had an employee's payment returned and for some reason I now have the entire payment sitting back in Pay Superannuation.

Should I be clicking on this payment and selecting Manage Payments and Edit to Reverse Superannuation? Does this work and could you please step me through the next steps of process as I only want to pay one employees superannuation through to his super fund as all others are correct??

Thank you.

","kudosSumWeight":0,"postTime":"2024-04-11T12:06:54.434+10:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:864880_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":304},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:864880":{"__typename":"Conversation","id":"conversation:864880","solved":true,"topic":{"__ref":"ForumTopicMessage:message:864880"},"lastPostingActivityTime":"2024-04-29T14:44:48.367+10:00","lastPostTime":"2024-04-29T14:44:48.367+10:00","unreadReplyCount":8,"isSubscribed":false},"ModerationData:moderation_data:864880":{"__typename":"ModerationData","id":"moderation_data:864880","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:864880_1":{"__typename":"Revision","id":"revision:864880_1","lastEditTime":"2024-04-11T12:06:54.434+10:00"},"AcceptedSolutionMessage:message:866663":{"__typename":"AcceptedSolutionMessage","id":"message:866663","conversation":{"__ref":"Conversation:conversation:864880"},"author":{"__ref":"User:user:292938"},"revisionNum":1,"uid":866663,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Bus-Pay"},"parent":{"__ref":"ForumReplyMessage:message:866650"},"subject":"Re: Superannuation Payment","moderationData":{"__ref":"ModerationData:moderation_data:866663"},"body":"

Hi Sand3977,

Thanks for reaching out.

Referring to the Help article titled \"Reversing Superannuation Payments,\" the recommended course of action is to reverse the entire pay-super transaction. After reversal, you can then proceed to reprocess the successfully paid super payment via \"Pay liabilities\" and handle the unsuccessful super payments via the \"Pay Super Window.\" It's important to note that once a super payment is reversed, it will still be visible in the Manage Payments window. Could you kindly share the specific steps you've taken so far? This will help me provide you with an accurate resolution.

Feel free to respond if you need further assistance.

Cheers,

Princess

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"213","postTime":"2024-04-29T12:22:46.198+10:00","lastPublishTime":"2024-04-29T12:22:46.198+10:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":204},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:Business/category:Support/community:myobboard:Bus-Pay/message:864880/message:866663","readOnly":false,"editFrozen":false,"body@stringLength":"1586","rawBody":"

Hi ,

Thanks for reaching out.

Feel free to respond if you need further assistance.

Cheers,

Princess

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background-size: contain;\n background-position: center;\n}\n.myob-social-links .twitter a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 6%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm5.33,10c0,.12,0,.23,0,.35A7.75,7.75,0,0,1,5.4,16.92a5.48,5.48,0,0,0,4-1.13A2.73,2.73,0,0,1,6.89,13.9a2.73,2.73,0,0,0,1.23,0,2.73,2.73,0,0,1-2.19-2.67v0a2.73,2.73,0,0,0,1.23.34,2.73,2.73,0,0,1-.84-3.64,7.74,7.74,0,0,0,5.62,2.85,2.76,2.76,0,0,1-.07-.62,2.73,2.73,0,0,1,4.72-1.86,5.49,5.49,0,0,0,1.73-.66c-.2.64-.23.87-.79,1.21a1.46,1.46,0,0,0,1.34,0A5.8,5.8,0,0,1,17.33,10Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .googleplus a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 4%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0ZM9,17.5a5.5,5.5,0,1,1,4.1-9.17L11.61,9.67a3.5,3.5,0,1,0,.56,3.84H9v-2h4.47a1,1,0,0,1,1,1.11A5.49,5.49,0,0,1,9,17.5Zm10.5-4v2h-2v-2h-2v-2h2v-2h2v2h2v2Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .facebook a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 1%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm3.51,12H13.2v7.2h-3V12H8.4V9.58h1.8V8.29A2.61,2.61,0,0,1,13,5.4h2.6V7.77H13.81a.58.58,0,0,0-.61.66V9.58h2.56Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .linkedin a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: url(\"data:image/svg+xml;base64,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\")\n 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This is what I am unsure about, In Manage Payments the status is complete, however it is still sitting in Pay Superannuation?

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This is what I am unsure about, In Manage Payments the status is complete, however it is still sitting in Pay Superannuation?

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Once it is reversed does it still appear as completed in Manage Payments section?

I have

1. Paid the 2nd Quarter superannuation

2. One payment out of 86 has been returned to bank

3. Whatever I have done the entire payment is now sitting back in Pay superannuation, appearing like it hasn't been paid. It is still appearing as completed in Manage Payments.

4. Do I need to repocess the incorrect one?

5. What happens with the other amounts sitting in there? How do they disappear or do they stay there?

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Once it is reversed does it still appear as completed in Manage Payments section?

I have

1. Paid the 2nd Quarter superannuation

2. One payment out of 86 has been returned to bank

3. Whatever I have done the entire payment is now sitting back in Pay superannuation, appearing like it hasn't been paid. It is still appearing as completed in Manage Payments.

4. Do I need to repocess the incorrect one?

5. What happens with the other amounts sitting in there? How do they disappear or do they stay there?

Hi Sand3977,

Thanks for getting back to me.

Once a super payment is reversed, it will indeed show as \"reversal completed\" under the Manage Payments section. Regarding your inquiry about reprocessing incorrect payments, if the amount shown in the Pay Super window reflects successful super payments, you'll need to reprocess these via Pay Liabilities. However, if the amount displayed in the Pay Super window is for incorrect super payments only, you'll only need to process these payments via the Pay Super window. Once the incorrect payments are appropriately reprocessed, the remaining amounts should automatically disappear from the Pay Superannuation section.

Feel free to reach out if you have any further questions or need assistance.

If my response has answered your inquiry, please click \"Accept as Solution\" to help other users find this information.

Cheers,

Princess

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Hi ,

Thanks for getting back to me.

Feel free to reach out if you have any further questions or need assistance.

If my response has answered your inquiry, please click \"Accept as Solution\" to help other users find this information.

Cheers,

Princess

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