Forum Discussion

AP06's avatar
AP06
Experienced User
3 years ago
Solved

SUPERANNUATION PAYMENTS TO NEW FUND

Is anyone else having to change multiple employees from Statewide to Hostplus ? I have changed all to Hostplus in their details and as no-one has their new member numbers I have used UNKNOWN (as advi...
  • simongill75's avatar
    simongill75
    3 years ago

    I have the same issue. I have 4 employees who were with Statewide Super, but have been automatically merged to Hiostplus. Hostplus advise that a member number is not available yet, but payments can still be made provide we update the ABN/USI. They said they will be able to match who to make the payment to by the employees name, DOB, TFN etc. 

    BUT, MYOB don't allow you to submit the super payment without a member number.
    I am thinking I should have just left the Statewide member numbers instead of removing them.

     

    I have read in other posts you can set the member number as 'NEW1', 'NEW2' etc. Instead, I just used the employees name, and that seems to have allowed the payment to go through.

    '

AP06's avatar
AP06
Experienced User

Hi Melisa,

 

HostPlus fund details are: ABN: 68 657 495 890  USI: HOS0100AU   

Yes, names are still coming up with red cross errors whe I tried to process payment

 

Thank you

 

 

 

Melisa_D's avatar
Melisa_D
Former Staff
3 years ago

Hi AP06, 

 

Thanks for that. I can see that the superfund is active and listed on our superfund list, are you able to hover over the red cross. Does it say what the exact error is ?

  • AP06's avatar
    AP06
    Experienced User
    3 years ago

    Hi Melisa,

    Sorry for the delayed response !

    Yes, I just tried again and it is saying the meber number has already been used.

    I have tried both "UNKNOWN" and "000000000" as suggested by HOST PLUS. I have a number of employees I need to change over...................

    Thanks !

    • simongill75's avatar
      simongill75
      Contributing Cover User
      3 years ago

      I have the same issue. I have 4 employees who were with Statewide Super, but have been automatically merged to Hiostplus. Hostplus advise that a member number is not available yet, but payments can still be made provide we update the ABN/USI. They said they will be able to match who to make the payment to by the employees name, DOB, TFN etc. 

      BUT, MYOB don't allow you to submit the super payment without a member number.
      I am thinking I should have just left the Statewide member numbers instead of removing them.

       

      I have read in other posts you can set the member number as 'NEW1', 'NEW2' etc. Instead, I just used the employees name, and that seems to have allowed the payment to go through.

      '

      • AP06's avatar
        AP06
        Experienced User
        3 years ago

        Thanks ! Using their surnames has allowed the Superannuation payments to go through.

        Much appreciated :)

    • Melisa_D's avatar
      Melisa_D
      Former Staff
      3 years ago

      Hi AP06, 

       

      Can you please provide a screenshot of the exact error so I can take a look into this further for you. The windows snipping tool allows you to delay the screenshot so that you can hover over the cross with the error message. 

      • AP06's avatar
        AP06
        Experienced User
        3 years ago

        Thanks Melisa, problem has been resolved by using surnames !

        Thank you