Forum Discussion

OnBalance's avatar
OnBalance
Experienced Cover User
3 months ago
Solved

SuperChoice P/L transaction processing problem

MYOB Business Pro file does not match Super Choice to Bank Transaction in bank feed, MYOB account 2-1355 Superannuation Payable shows both the credit and debit processed when the payroll was processe...
  • kevinmargetson's avatar
    kevinmargetson
    3 hours ago

    Hi, I started using MYOB Pay Super in the April quarter to check its functionality. 

    Now that I checking my super payable liability account for EOFY, I have found that I have a similar problem.  Because the bank is not matching to the Super Choice and is being allocated to the super payable liability account, the payment has been recorded twice - once by SuperChoice and once by the bank allocation :(

    Not sure how I fix this !

kevinmargetson's avatar
kevinmargetson
Experienced User
3 hours ago

Hi, I started using MYOB Pay Super in the April quarter to check its functionality. 

Now that I checking my super payable liability account for EOFY, I have found that I have a similar problem.  Because the bank is not matching to the Super Choice and is being allocated to the super payable liability account, the payment has been recorded twice - once by SuperChoice and once by the bank allocation :(

Not sure how I fix this !

Princess_R's avatar
Princess_R
MYOB Moderator
3 hours ago

Hi kevinmargetson,

 

Thanks for explaining what’s happened. This usually occurs when the bank feed for the SuperChoice payment has been allocated manually to Superannuation Payable instead of being matched to the existing Pay Super transaction. To sort it out, you’ll want to remove the extra manual allocation or duplicate entry first, then match the bank transaction to the original Pay Super transaction instead. If the balances still don’t look right after that, it’s also worth checking that your superannuation categories are linked to the correct liability and expense accounts. If you’d like a hand working through it, please reach out to our team and they can help you go through the entries step by step.

 

Cheers,

Princess

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