Forum Discussion

PS3's avatar
PS3
2 years ago

Trying to pay Superannuation but it is telling me the following...

Hi. I am new to the MYOB Payroll software.  I am trying to make the Superannuation payments but I have a message saying the following:

 

One employee has an SMSF and it is saying the ABN is incorrect (and it is not);

 

The other employee's note is saying that the Fund can no longer receive contributions using Pay Superannuation & to please edit the fund & select a valid fund name for it???  I have checked the fund website and all details are correct.

 

Please help :)

  • Doreen_P's avatar
    Doreen_P
    2 years ago

    Hi PS3 

     

    Thanks for your post. To correct the situation, kindly re-set up the super fund within the file by going to Business name (upper right hand corner) > Payroll settings > Superannuation funds > Create super fund > Then fill out all the necessary fields. The Help Article Set up superannuation funds will provide you with all the information available.

     

    And for the error saying that the fund can no longer receive contributions, please provide the USI and/or ABN as well as the fund name. 

     

    Please let me know if you need further assistance.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

     

    Best regards,
    Doreen

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    2 years ago

    Hi PS3 

     

    Thanks for your post. To correct the situation, kindly re-set up the super fund within the file by going to Business name (upper right hand corner) > Payroll settings > Superannuation funds > Create super fund > Then fill out all the necessary fields. The Help Article Set up superannuation funds will provide you with all the information available.

     

    And for the error saying that the fund can no longer receive contributions, please provide the USI and/or ABN as well as the fund name. 

     

    Please let me know if you need further assistance.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

     

    Best regards,
    Doreen

    • PS3's avatar
      PS3
      2 years ago

      Thank you.  That seemed to do the trick.

       

      The 2nd problem was that the employee's accountant has not completed their SMSF tax return and their regulation details had been removed. So I will not be able to make their contributions until it has been brought up to date.

       

      Thanks again

       

       

      • Doreen_P's avatar
        Doreen_P
        MYOB Moderator
        2 years ago

        Hi PS3 

         

        Thanks for the update and Sorry for the delay of response.

         

        Yes that is right. Make that everything up to date before making any contributions.

         

        Best regards,

        Doreen

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