Hi SG2026,
Thanks for sharing all of this detail. There do seem to be a few possible factors involved here, so we’d need to review a couple of areas to work out exactly what’s causing the difference. It could be related to the reversed and re-sent pay, the business or ABN change, or how the STP event was reported. I can see you’ve already lodged a support ticket. It’s still within our current response timeframe, but I’ve followed it up with the team for you. The first thing to check is whether your STP reporting is connected to the new ABN. You can confirm this in the ATO settings tab of the Payroll Reporting Centre.
It’s also possible the STP report for that pay period wasn’t successfully lodged. If that happened, the figures in the YTD verification report may not match. In many cases, sending an update event can help resync the year-to-date figures with the ATO.
Another possibility is that the employee was terminated before the payroll correction was completed. If the termination or finalisation was reported too early, those details may need to be removed and then reported again in the correct order. In that case, you may need to undo the termination first, send the update event, and then re-enter the termination.
If that still doesn’t fix things, this is something our team should review more closely. I’ve already followed up on your ticket, so they should be in touch as soon as possible.
Cheers,
Princess
