Forum Discussion

KateMildwaters's avatar
25 days ago
Solved

Unable to generate Payroll Activity Reports

Hi, Just wondering if there is an issue with the Reports section as I have now tried 10 times to generate Payroll Activity Reports to no avail. I tried to do just for 4 days in the current month & for 1 person still no luck.

 

  • Hi there KateMildwaters,

     

    There haven't been any reported issues with error, "Failed to report", while generating the Payroll Activity report, so let's do a couple of quick fixes. First, clearing your browser cache to see if that helps. If the issue persists, switch to a different browser and give it another go. If you're still unable to get the report after that, the next step is to get in touch with our support team directly on Live Chat via our virtual assistant, MOCA, they'll be able to take a closer look and help you out. 

     

    Cheers,

    Doreen

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator

    Hi there KateMildwaters,

     

    There haven't been any reported issues with error, "Failed to report", while generating the Payroll Activity report, so let's do a couple of quick fixes. First, clearing your browser cache to see if that helps. If the issue persists, switch to a different browser and give it another go. If you're still unable to get the report after that, the next step is to get in touch with our support team directly on Live Chat via our virtual assistant, MOCA, they'll be able to take a closer look and help you out. 

     

    Cheers,

    Doreen

  • Hi Doreen,

     

    I used the desktop version as well as the website version both didn't work I will contact MOCA thank you.

     

    Cheers

    Kate