Urgent-Payrun duplicated/doubled up by MYOB software error
Hi,
We have had a very strange and worrisome issue which came up the 3 times now. The first time, 3 months ago, we noticed 3 employees payruns popped up again like a duplicate payrun and it definitely wasn't done by us. Thankfully we managed to delete them and got the numbers back to normal.
This month again, it's happened again. All of March2025 salaries were processed and closed by the 29th, when all of a sudden, a pay-run for an employee popped up with a payrun date of 31st March. This employee was already paid by the 29th. So this was like a duplicate payrun.
Today same thing happened for yet another employee. A payrun dated 1/4/2025 pops up for yet another employee whose salary was already processed by on 28th MArch. What is going on MYOB??? This is a really serious matter and I wish someone immediately resolves this. These duplicate payrolls show up in 'payrun' tab as well as in 'prepare electronic payment'. Like wise it also messes up with our P&L, Balance sheet, so one can imagine the criticality of this issue. Each of the 3 times this happened, we deleted the duplicate payruns. But I can share the screenshot of the 3rd one. I didnt save the other 2. Myob , this is a very serious matter and makes us suspect the stability of the software, so much so that, we are already thinking of other accounting software options .
This will happen if there might be duplicate accounts in the file. This will need further investigation on the back-end. We recommend reaching out to our support team directly for assistance and present the screenshot you have. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via My Account.
I cant think why there would be any duplicate accounts for these files/employees. These are employees who have been with us for 5 years and we have never had this issue. I have reached out to MyAccount and submitted a case there. Meanwhile can you please help with this? I couldnt delete the duplicate payrun of one of the employees, I could only do a reversal. Now I have the duplicate payrun and its reversal sitting in my 'Prepare Electronic payments' window. Am I supposed to tick both and download the file. Right now my balance sheet and P&L look fine. If I select these, will it cause and change. Can I leave them as is? I have attached the screenshot for your reference.
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Hi,
We have had a very strange and worrisome issue which came up the 3 times now. The first time, 3 months ago, we noticed 3 employees payruns popped up again like a duplicate payrun and it definitely wasn't done by us. Thankfully we managed to delete them and got the numbers back to normal.
This month again, it's happened again. All of March2025 salaries were processed and closed by the 29th, when all of a sudden, a pay-run for an employee popped up with a payrun date of 31st March. This employee was already paid by the 29th. So this was like a duplicate payrun.
Today same thing happened for yet another employee. A payrun dated 1/4/2025 pops up for yet another employee whose salary was already processed by on 28th MArch. What is going on MYOB??? This is a really serious matter and I wish someone immediately resolves this. These duplicate payrolls show up in 'payrun' tab as well as in 'prepare electronic payment'. Like wise it also messes up with our P&L, Balance sheet, so one can imagine the criticality of this issue. Each of the 3 times this happened, we deleted the duplicate payruns. But I can share the screenshot of the 3rd one. I didnt save the other 2. Myob , this is a very serious matter and makes us suspect the stability of the software, so much so that, we are already thinking of other accounting software options .
Please look in to the matter.
Regards,
Ann
","body@stringLength":"1474","rawBody":"
Hi,
We have had a very strange and worrisome issue which came up the 3 times now. The first time, 3 months ago, we noticed 3 employees payruns popped up again like a duplicate payrun and it definitely wasn't done by us. Thankfully we managed to delete them and got the numbers back to normal.
This month again, it's happened again. All of March2025 salaries were processed and closed by the 29th, when all of a sudden, a pay-run for an employee popped up with a payrun date of 31st March. This employee was already paid by the 29th. So this was like a duplicate payrun.
Today same thing happened for yet another employee. A payrun dated 1/4/2025 pops up for yet another employee whose salary was already processed by on 28th MArch. What is going on MYOB??? This is a really serious matter and I wish someone immediately resolves this. These duplicate payrolls show up in 'payrun' tab as well as in 'prepare electronic payment'. Like wise it also messes up with our P&L, Balance sheet, so one can imagine the criticality of this issue. Each of the 3 times this happened, we deleted the duplicate payruns. But I can share the screenshot of the 3rd one. I didnt save the other 2. Myob , this is a very serious matter and makes us suspect the stability of the software, so much so that, we are already thinking of other accounting software options .
Please look in to the matter.
Regards,
Ann
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The first time, 3 months ago, we noticed 3 employees payruns popped up again like a duplicate payrun and it 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Urgent-Payrun duplicated/doubled up by MYOB software error","moderationData":{"__ref":"ModerationData:moderation_data:891689"},"body":"
This will happen if there might be duplicate accounts in the file. This will need further investigation on the back-end. We recommend reaching out to our support team directly for assistance and present the screenshot you have. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via My Account.
This will happen if there might be duplicate accounts in the file. This will need further investigation on the back-end. We recommend reaching out to our support team directly for assistance and present the screenshot you have. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via My Account.
Regards, Earl
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I cant think why there would be any duplicate accounts for these files/employees. These are employees who have been with us for 5 years and we have never had this issue. I have reached out to MyAccount and submitted a case there. Meanwhile can you please help with this? I couldnt delete the duplicate payrun of one of the employees, I could only do a reversal. Now I have the duplicate payrun and its reversal sitting in my 'Prepare Electronic payments' window. Am I supposed to tick both and download the file. Right now my balance sheet and P&L look fine. If I select these, will it cause and change. Can I leave them as is? I have attached the screenshot for your reference.
I cant think why there would be any duplicate accounts for these files/employees. These are employees who have been with us for 5 years and we have never had this issue. I have reached out to MyAccount and submitted a case there. Meanwhile can you please help with this? I couldnt delete the duplicate payrun of one of the employees, I could only do a reversal. Now I have the duplicate payrun and its reversal sitting in my 'Prepare Electronic payments' window. Am I supposed to tick both and download the file. Right now my balance sheet and P&L look fine. If I select these, will it cause and change. Can I leave them as is? I have attached the screenshot for your reference.
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Urgent-Payrun duplicated/doubled up by MYOB software error | MYOB Community
