Forum Discussion

Debbie-KEAD's avatar
Debbie-KEAD
Experienced Cover User
2 years ago

User Access Payroll

I have a new employee who will be handling payroll. I have set up full access for her and she can create payruns etc. but she gets and error message when she tries to record the payrun She has gone...
  • Doreen_P's avatar
    Doreen_P
    2 years ago

    Hi, Debbie-KEAD 

     

    Thanks for providing the requested screenshot.

     

    As per checking the error you have received, this usually happens when the user recording the pay run is not yet added as a declarer to Single Touch Payroll. For further steps on how a user can be added as a declarer, kindly check The Help Article Add a declarer for Single Touch Payroll reporting. Once added, please have the user record the pay run again and see if the error message will show up.

     

    Please let me know how it goes.

     

    Best regards,

    Doreen

Doreen_P's avatar
Doreen_P
MYOB Moderator

Hi, Debbie-KEAD 

 

Thanks for your post. 

 

Kindly attach a screenshot of the error message received by your new employee so that we could investigate it further. Please make sure to remove sensitive information before posting in the Forum.

 

Best regards,

Doreen

Debbie-KEAD's avatar
Debbie-KEAD
Experienced Cover User
2 years ago

Apologies I have been out of the office.

 

See screen shot of error message below.

image.png

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    2 years ago

    Hi, Debbie-KEAD 

     

    Thanks for getting back to us. 

     

    I tried to open the screenshot you sent however, I can't open it. Kindly try to send the screenshot of the error message again. 

     

    Best regards,

    Doreen

      • Doreen_P's avatar
        Doreen_P
        MYOB Moderator
        2 years ago

        Hi, Debbie-KEAD 

         

        Thanks for providing the requested screenshot.

         

        As per checking the error you have received, this usually happens when the user recording the pay run is not yet added as a declarer to Single Touch Payroll. For further steps on how a user can be added as a declarer, kindly check The Help Article Add a declarer for Single Touch Payroll reporting. Once added, please have the user record the pay run again and see if the error message will show up.

         

        Please let me know how it goes.

         

        Best regards,

        Doreen

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