Forum Discussion

Debbie-KEAD's avatar
Experienced Cover User
12 months ago

User Access Payroll

I have a new employee who will be handling payroll. I have set up full access for her and she can create payruns etc. but she gets and error message when she tries to record the payrun She has gone...
  • Doreen_P's avatar
    12 months ago

    Hi, Debbie-KEAD 


    Thanks for providing the requested screenshot.


    As per checking the error you have received, this usually happens when the user recording the pay run is not yet added as a declarer to Single Touch Payroll. For further steps on how a user can be added as a declarer, kindly check The Help Article Add a declarer for Single Touch Payroll reporting. Once added, please have the user record the pay run again and see if the error message will show up.


    Please let me know how it goes.


    Best regards,