Balance Sheet Errors

Is this being a 'contact' for the file a new thing? In the past, I have been able to discuss problems with client files without being a 'contact'

 

Hi Veena,

 

Totally get where you're coming from. That's a tricky spot to be in, especially with your client tied up at the moment. I can see you're trying to get things sorted, but since there's a chance changes could be made to the account, we've got to follow the security process. For privacy reasons, the primary contact on the account will need to contact our support team so we can add you to the contact list. Once that's done, we'll be able to help you out right away.

 

Regards,

Sai 

Further to this: I contacted Support BUT, although I am Online Administrator for the client, as I am not on the list of 'Contacts' (go figure!), they won't help me without being added as a 'Contact'. In 15 years using MYOB I have never come across this. This is a technical back end issue which they will not investigate unless I am added as a 'contact'. My client is currently undergoing surgery (and also would have no idea how to add me as a 'Contact'!)

 

Nope. 

1. It is the Browser version that bears no resemblance to reality: as stated, for at least a year Trade Creditors on the Browser balance sheet has REMAINED at $1388, whilst the Desktop is correct.
2. Directors Current Accounts: The balance of these accounts appears correctly on the balance sheet, but when a report was produced a month ago, the running totals for one were out by at least $100,000. The accounts have had no journals posted (I checked back to the beginning of both accounts). Go figure..

Hi Veena, 

 

The numbers you’re seeing do sound a quite off based on what you’ve described. A few quick checks to try first:

• Re‑run the browser Balance Sheet on Accrual with the exact same “As at” date as Desktop. The desktop’s Balance Sheet is accrual‑only, so this makes it an apples‑to‑apples check.
• For customers and suppliers, run Receivables Reconciliation [Summary] and Payables Reconciliation [Summary] instead of the “Aged” reports; "Aged" reports can include future‑dated transactions and won’t match that specific date.
• It’s possible someone posted straight to the Trade Debtors/Creditors accounts instead of going through sales or purchases. Run the Company Data Auditor or the Reconciliation Exceptions report to spot these, then undo and re‑enter via Sales/Bills so it flows properly.

Another note: the Unpaid Invoices and Unpaid Bills reports on the browser version look at everything that’s currently open in the file, regardless of the transaction date, while the Receivables and Payables Reconciliation reports in AccountRight Desktop only look at what was open as of the report date. That difference can be a reason for the mismatch.

 

If none of this explains the values, or if you’d like a hand walking through it, our support team can dig deeper with you.

 

On your second point: I can’t say for sure why AI matching isn’t picking the right transaction. For now, you can switch off “Automatically match bank transactions to MYOB invoices/bills”, manually match the bank feed to the correct transaction, then turn it back on (or leave it off), whatever you prefer.

 

Regards,
Genreve