Forum Discussion

Experienced User

1 year ago

Cannot import CSV file into Budget

I have exported the existing budget into a CSV file. I have then entered the updated figures required into this downloaded CSV file. When I try to import the file, I am not able to do so and it comes...

PippaTristram

Member

1 year ago

I am having the same problem. Spent hours trying to work out why yesterday, and had the payroll support remote in and spend an hour trying to work out why. We still don't know why I can't import this latest weeks payroll csv file, when we have been doing it weekly for over 2 years. Comparing the previous weeks import log, to this one, and they are the same.

Is this a bug in the 2024.6 update that I did on the 19th Friday ?

Also can't email an invoice that is in a lockdown period that the customer has requested.

VERY FRUSTRATING.

Mike_James
Ultimate Cover User
1 year ago
Hi PippaTristram , can you take a look at the current and previous csv files in Notepad, and see if the account number format differs. Eg hyphen, spaces?
- Pippasdt
  Member
  1 year ago
  Myself and the payroll program support (Crystal) did that yesterday. All the same as last weeks.
  - Jemar_C
    Valued User
    1 year ago
    Hi Pippasdt,
    
    May I ask if you have checked your accounts list if it matches as it might be the error if we will be checking the screenshot.
    
    Chers,
    
    Jem