Cannot import CSV file into Budget
I have exported the existing budget into a CSV file. I have then entered the updated figures required into this downloaded CSV file. When I try to import the file, I am not able to do so and it comes...
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Myself and the payroll program support (Crystal) did that yesterday. All the same as last weeks.
Hi Pippasdt,
May I ask if you have checked your accounts list if it matches as it might be the error if we will be checking the screenshot.
Chers,
Jem
Hi Jem
As I have already advised, when it didn't work importing the CSV file, we did a test where we exported the budget as a CSV file and immediately imported that same CSV file without making any change and we got the same error. We've tried this test on multiple MYOB files and have the same result so it can't be user error in changing any of the account data.
Hi @Sandy6
Some formatting can cause the file to not import successfully into MYOB, so please note the following: Adding columns and rows - Do not add new columns or rows to the area highlighted below. If columns or rows are added to this budget editing area, you won't be able to import the file (please see the attached image).
If the issue persists, try using our virtual assistant, MOCA. It's designed to dive deeper into issues like this. You can access MOCA through myob.com/support for any queries or assistance you might need. If MOCA can't resolve your issue, our live chat team is available to help you further.
Regards,
Earl
