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Cerin7's avatar
Cerin7
Member
29 days ago

GST Return Report Showing Incorrect PAYG Quarter

Hi,

I am experiencing an issue with the GST Return Report for a BAS in MYOB Business.

This client is set up with:

  • GST reporting: Monthly
  • PAYG reporting: Quarterly

However, when I generate the GST Return Report, it is showing the incorrect PAYG period. The report is picking up PAYG as February to April, but the PAYG amount needs to be showing as NIL, and the reporting quarter also needs to be corrected.

I have checked the settings and attempted to resolve the issue, but the same error continues to occur. I would appreciate your assistance in resolving this issue.

Thank you.

1 Reply

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    26 days ago

    Hi Cerin7, 

     

    Thanks for laying that out clearly.

     

    With GST set to monthly and PAYG set to quarterly, the GST Return report shouldn’t be pulling PAYG for February to April if that amount should be nil.

     

    As you’ve already checked the settings and the same issue is still happening, this looks like something our support team will need to investigate further. I recommend reaching out to our support team by creating a ticket in My Account or connecting to our live chat team through MOCA, our virtual assistant.

     

     Regards,
    Genreve

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