Job Reports
Is there a problem generating job reports at the moment?
Forum Discussion
I'm having the same problem with the same report.
I've put in a support request and they've told me the following:
"Thank you for your patience and I am sorry for the delay. To resolve this, using Find transactions, locate transactions with a transaction line with both a void ($0) amount and a job number. Remove these void lines and re-save the transaction.
When all void transaction lines have been removed the report will run without issue."
It hasn't worked for me, still waiting for a reply if there's anything else I can try.
Hi tombailey,
Thanks for posting your concern in the forum.
I'm sorry to hear about your difficulties in displaying this report. This issue generally is caused by transactions lines that are ($0) I recommend trying out what Earl_HD has suggested previously. If the issue persists after that, you can run the job profit and loss report month by month to narrow down which month causes the issue. You can then filter the report day by day until we find the date with the specific issue. We can then check all transactions for that day and remove the zero lines.
Let us know if you require any further assistance.
THanks,
Genreve
Looking for them in Find Transactions didn't work forme.
Running the report month by month, then going to the sales register to find the $0 transactions has worked for me.
Thank you!
I'm glad you found a solution :smileyhappy:
Hi tombailey and stephics123,
Thanks for the update and information.I'm glad you managed to fix your issue with the reports.
Feel free to create a new thread if you require any other assistance.
Thanks,
Genreve
