Forum Discussion

IQAccountants's avatar
IQAccountants
Contributing Partner
2 months ago

MYOB Report Packs - Accruals

Despite changing the reports settings to accrual, all of the report packs are printing as cash.  Is there any way to change this?

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator

    Hi IQAccountants,

    If you have already changed the report settings to accrual and the issue persists, further troubleshooting may be necessary. Clear your browser cache and refresh the page to ensure that the latest settings are applied, as old settings may be cached and cause discrepancies. If the issue continues, try recreating the report pack from scratch to ensure all settings are correctly applied. You can also visit this help article about report packs. 

    If you continue to experience issues, please reach out to our support team for further assistance through live chat (via our virtual assistant MOCA) or by raising a support ticket through myaccount.myob.com.

    I hope this helps!

    Regards,
    Earl