Forum Discussion

AaronZHU's avatar
AaronZHU
Member
1 year ago
Solved

ONE STP REPORT MISSING

IS THERE AN OFFICIAL EMAIL ADDRESS I CAN SEND MY SCREENSHORTS TO AND SEEK A SOLUTION?

missing data
STP Reporting Issue
  • Princess_R's avatar
    Princess_R
    1 year ago

    Hi AaronZHU,

     

    Welcome to the Community Forum!

     

    MYOB doesn't have an email address for support, but we do have the ability to submit a case to our support team, which is pretty much like sending an email. You can access this by going to myaccount.myob.com, signing in, and creating a support ticket. Currently this doesn't let you include an attachment, but you will get an auto-response email to your submission, and then you will be able to reply to that with the attachment to get the ball rolling.

     

    Cheers,

    Princess

2 Replies

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    1 year ago

    Hi AaronZHU,

     

    Welcome to the Community Forum!

     

    MYOB doesn't have an email address for support, but we do have the ability to submit a case to our support team, which is pretty much like sending an email. You can access this by going to myaccount.myob.com, signing in, and creating a support ticket. Currently this doesn't let you include an attachment, but you will get an auto-response email to your submission, and then you will be able to reply to that with the attachment to get the ball rolling.

     

    Cheers,

    Princess

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