Report pack stuck on loading
Hello, I am trying to do a report pack (April 2023) based on a template that we created months ago. Last month I had no issues creating the pack, but now it is just stuck on loading when I try to...
Forum Discussion
Hi tobito03
Thanks for your post, and welcome to the MYOB Community Forum, I hope you'll find it a wealth of knowledge.
If you're having an issue loading the report pack, can you please clear your browser cache and try loading a report again? If this doesn't work, I would recommend trying it on a different browser.
And if the report is still not working in a different browser can you please retrieve the Google Chrome console errors when trying to display the report pack so that I can check to see if there are any background errors.
To open the console can be opened using one of these methods.
- Select the Chrome menu (3 vertical dots) and choose More Tools>> Developer tools
- Right Click on the Chrome window and choose Inspect
- Using Shortcut keys Ctrl + Shift + I (inspect)
Once you've opened the console:
- Choose he console tab to view the logs being produced.
- Right Click and choose Clear Console
- Please repeat the action that causes the error in your file. Any errors within the logs will be recorded in red error text.
- You can save the log as a .TXT file and attach it to this thread or please attach a screenshots.
Best Regards,
Cel
