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Lisah2's avatar
Lisah2
Member
1 month ago

Unable to generate 'Payables reconciliation with tax report'

I am Trying to generate this report for two of clients who we have access to MYOB. The report ch is not working for me or for other users.

 

Doesn't matter which date I try, I get a 'Failed to Load Report' banner at the top - and no report.

 

If I refresh the browser, it then looks like it's thinking about creating the report but I get left with an endless pink & purple wheel of spinning doom... and no report.

 

Can anyone please help?

1 Reply

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    1 month ago

    Hi Lisah2, 

     

    Thanks for explaining where the error comes up, I understand you have tried to troubleshoot it. 

     

    One thing worth trying first is running the report for a shorter period to see if it loads.

     

    If you’re still getting the same error after that, you’ll need to get in touch with support so they can look into it further. You can either create a ticket through My Account or connect with our team through MOCA via Live Chat.

     

    Regards,
    Genreve

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