Forum Discussion

ccwpayables's avatar
ccwpayables
User
6 months ago

Unpaid Bills Report - failed to load

Since last week, I have been unable to open the unpaid bills report on one of the businesses I am working with. Failed to load the report is the message that keeps popping up. I can load all other re...
Genreve_S's avatar
Genreve_S
MYOB Moderator
6 months ago

Hi ccwpayables, 

 

Thanks for posting and welcome to the Community Forum. 

 

I'm sorry to hear about your difficulties in producing the report in your file. There are a lot of possible reasons why this error message appears. I recommend trying to run the report in a shorter date range. You can also export your chart of accounts and re-import it to refresh how the accounts are laid out. 

 

If none of these two fixes work, let us know and we'll help further.

 

Thanks,

Genreve

  • ccwpayables's avatar
    ccwpayables
    User
    6 months ago

    I am not the creator of the MYOB files so I am unable to export the chart of accounts. I can't try running the report in a shorter time frame because the page for the report doesn't even load.

    • Genreve_S's avatar
      Genreve_S
      MYOB Moderator
      6 months ago

      Hi ccwpayables, 

       

      Thanks for the response and the information you've provided so far.

       

      To help further with your concern, I will send you a private message to collect data regarding this error. 

       

      In the meantime, feel free to create a new thread if you require any other assistance.

       

      Thanks,
      Genreve

    • Genreve_S's avatar
      Genreve_S
      MYOB Moderator
      6 months ago

      Hi ccwpayables,

       

      Just touching base regarding your report concern. If you need more assistance, feel free to respond to my private message with the necessary information for me to check your file.

       

      Don't hesitate to reach out if you need any more help.

       

      Thanks,
      Genreve

    • Genreve_S's avatar
      Genreve_S
      MYOB Moderator
      5 months ago

      Hi ccwpayables, 

       

      I hope this message finds you well. We will be closing this case as we haven't received any updates regarding your concern. 

       

      If you need any other assistance, feel free to create a new thread. We're happy to help.

       

      Thanks,
      Genreve