Forum Discussion

kellynz's avatar
kellynz
Experienced User
12 days ago

Unpaid Bills - Report failed to load

Hi, I have seen this problem has cropped up time to time for many. I have had it before and no doubt will have it again, but it does not seem to be one that I can solve in any easy way.

 

It seems to be intermittent for me - always failing on the day I am most under the pump trying to get things done.  

 

I have followed all advice in previous responses. I run MYOB on a mac. 

Unfortunately I am using Chrome. It normally works fine but at times the reports just fail to load no matter what I do. The a few days later it will miraculously be working again, so I am none the wiser as to what the issue was.

I tried opening MYOB on safari (I can't even get MYOB's home page to open to login on that!)  -

 

I have emptied the cache, restarted the browser, restarted the whole computer.   I am only trying to download open bills/ invoices etc for this month only, so its not a large date range.

I tried Payables Reconciliations report as an alternative - failed to load,

I tried Unpaid invoices -failed to load

 

Basically, i want to be able to print a list of all the bills I need to pay in my banking due the 20th of the month. I can go into Purchase - Bills - (status) OPEN - All Suppliers and see them all - and have resorted to screenshots of that to work with... but it is super frustrating that this basic report just chooses not to go sometimes.

I have been trying since 8.30am - its now 12.40pm. I'm giving up. but if anyone can shed light on a quick fix beyond what I've already tried, I'd be keen.

 

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator

    Hey kellynz,

     

    Dealing with this must be frustrating, especially when you're on a tight schedule. Since you've already tried running the report for a short period, here are a few workarounds to help resolve the error:

     

    • Check the Accounts tab. If any header accounts have been mistakenly added as detail accounts under another header account, this can cause the "Failed to load report" error. If that's the case, update the account to point to the correct header account.
    • Refresh Reporting Settings. Check and save the Reporting Settings to refresh the current settings or update them if needed, then run the report again.

     

    If the issue persists, you'll need to reach out to our support team directly on Live Chat via our virtual assistant, MOCA, so they can run a fix to your file.

     

    Cheers,

    Doreen