Forum Discussion

Vely's avatar
Vely
Experienced Cover User
3 years ago

Unpaid invoices report

Hi - The unpaid invoices report is coming back with an error message. I tried to log out and log back in - also cleared cache. No luck. Anyway this can be fixed
ChrisMYOB's avatar
ChrisMYOB
Former Staff
3 years ago

Hello Vely 

 

The first thing I would try is running the report for a shorter period of time. 

 

The other thing you are able to do is export the account list, then reimport the same account list with no changes made, this has resolved the reports failing to load. (Be very careful with importing chart of accounts as it might update incorrect balances into accounts if the accounts and balances are not linked correctly.)

 

I have attached a Help Article for exporting and importing an accounts list to assist with the task.

 

If the above doesn't work can you please provide some more information about the error message, and provide a screenshot of it if possible. 

 

Please let me know how you go.

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