Forum Discussion

wws2671's avatar
wws2671
Member
2 years ago

Activity not reflecting that emails have been sent MYOB Essentials

  All of these invoices have been sent, but the 'Emailed' text is not showing in the Activity column??   Also, I (and everyone I imagine...) need to be able to see if we have attachments on th...
Shella_A's avatar
Shella_A
MYOB Moderator
2 years ago

Hi wws2671,

 

Thanks for your post, and welcome to the Community Forum. I hope you find plenty of helpful information.

 

My apologies for the late response. I cannot imagine how upsetting it is to see that emails are not being sent on your activity statements. We're sorry for the inconvenience. This is no more acceptable to us than it was to you, and we truly appreciate your patience with this matter. Allow me to help you with this.

 

I recommend trying a few general troubleshooting steps:

  • Refresh your browser: Sometimes, simply logging out and logging back in can resolve minor glitches.
  • Check your internet connection. Ensure you have a stable internet connection when using MYOB Essentials.
  • Browser compatibility: Make sure you're using a compatible browser with the latest updates.
  • Clear cache and cookies: Sometimes, old or corrupted browser data can cause issues with web-based applications like MYOB Essentials.

 

Let me know if the issue still persists after following the steps provided. We're happy to assist you further.

 

 

Kind regards,

Shella

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