Activity not reflecting that emails have been sent MYOB Essentials

Hi wws2671,

Thanks for the response.

I understand that the emailed status is still not showing, despite the invoice email being sent already. I appreciate your patience in this matter. We recommend performing the following steps, provided below:

1. Gather details: email used, browser used, and when it started happening.
2. Click on business name—sales settings—go to sales template—create a new template name after any template, then set it as the default.
3. On sales settings, go to email defaults, check the reply to email address, check the email, and make sure there are no extra spaces or extra characters. Remove and read the email, then save.
4. Go to sales --- invoice. Pull up the invoice. Save and duplicate the invoice.
5. On the duplicated invoice number, edit or put TEST on the customer PO number, and then save.
6. Click email invoice, change the email to the customer email since it is just a trial, then cc email to your email as well, then send.
7. Refresh the screen and wait 3-5 minutes. Then, under Activity History, it should now reflect the status email. Check the email of the customer to see if they received it.

This will get us the "emailed" status showing on the Activity Statement.

Let me know how it goes.

Kind regards,

Shella