Hey DGPrime,
You won't be able to allocate a debit to a closed invoiced by entering a negative amount. Instead, you'll need to delete the negative entry via Find Transactions and then go back to Bank Feeds and choose Match to existing record (not Select Categories). Match credits to open invoices and match the debit to the original payment. If it doesn’t appear, widen the dates and confirm it’s in the same bank account, then match. You can also check this link for more info. If you're still having issues with matching your transactions, you can reach out to our team on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account. They can help you sort it out.
Cheers,
Doreen
