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mmunchy's avatar
mmunchy
Member
11 months ago
Solved

Bill showing as payment recorded - no download file

Hi - another noob seeking guidance plz.   A Supplier Bill shows as 'payment recorded', with a payment reference #588 and amount paid. Problem - I cant find the electronic download file. There is...
  • Earl_HD's avatar
    Earl_HD
    11 months ago

    Hi mmunchy,

    Welcome to the Community Forum! If the Bill is showing payment recorded and without finding the electronic download file and no bank transaction on the statement, this would need further assistance on the backend, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via My Account.

    Regards,
    Earl

Earl_HD's avatar
Earl_HD
MYOB Moderator
11 months ago

Hi mmunchy,

Welcome to the Community Forum! If the Bill is showing payment recorded and without finding the electronic download file and no bank transaction on the statement, this would need further assistance on the backend, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via My Account.

Regards,
Earl

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