Hello thetonto
Thank you for your post.
Can you please confirm that the default account code you are referencing is the default supplier expense code that you are referring to?
I'm seeing that a fix should have been done in the background for this issue, are you still facing it? If so can you please try logging in from another web browser or clear your browser cache and try again?
Please let me know how this goes.
Correct. It is the default code that is loaded onto the contact. Also confirm it is still not working and using an entirely different computer
Also have to enter payment due date manually - should be able to have a default for each supplier - eg end next month, in 7 days, etc.
Used to work fine in essentials
Hello thetonto
When you are creating these are you selecting to create a spend money transaction or create a bill? If the InTray document has come from a supplier, you should create a bill instead of a spend money transaction. This should bring across the default supplier account.
Chris,
I am having the same issue with creating bills - no account code coming across, and still not remembering payment terms.
Essentials was much better on so many levels than Business - it appears the developers have never used the program or understood how actaul business uses it.
Can someone get these things fixed to be better than Essentials, or do we look elsewhere?
Hello rjnixon10
Thank you for your feedback.
If you have followed my above steps on workarounds for this issue and still encountering it, can you please provide some further details such as which web browser you are using when this is happening. Does it happen from every computer you log into or is it just the one?
Hi Chris.
We are using the same process of creating a bill that we have done for the last year of using MYOB. It does not work for me on either Firefox or Chrome, nor for my Manager on a Chrome book so this is not a browser issue.
Any progress would be appreciated as this is frustrating and it appears I'm not the only user having the same issue.
Thanks
David
When I try to create it is NOT working and this is November. It worked well in July so whats the deal. We pay good money to MYOB each month are we not entitled to a little more than suggestions?
I have been using MYOB since 2000 when GST came in, so Im not a novice user and not happy.
My set up has not changed so why is this not working as it should. Any help would be better that no help
Yes. The "just shut up" lines of:
once every couple of months are pretty lame. It's been 11 months. This feature worked before the "upgrade". Then didn't.
Given the bills still match correctly to a vendore, this is almost certainly a 30 minute fix for one developer who actually takes note of there BEING a problem. Once the bill is assigned to a vendor, it's just not having the default account code applied.
Almost certainly in the 1 line of code that checks whether a vendor has a default account code assigned.
