Forum Discussion

SelenaR's avatar
SelenaR
Experienced User
1 year ago

Bills screen incompete / missing bills that are definitely in system eg can see in Find Transactions

Bills screen seems to be caching data inappropriately. Only way to solve in Chrome (preferred browser) seems to be to clear history/cache - annoying and obviously not practical as most people utilise...
Genreve_S's avatar
Genreve_S
MYOB Moderator
1 year ago

Hi SelenaR

 

Sorry to hear about the caching data problem you're facing. Thanks for trying different browsers before reaching out. To get this sorted, I suggest chatting with our virtual assistant, MOCA, on our website. You can also request support through myaccount.myob.com. If MOCA can't resolve it, you'll be connected to our live chat team for more in-depth troubleshooting.

 

Feel free to start a new thread if you need any other assistance in the meantime.

 

Thanks,
Genreve

  • SelenaR's avatar
    SelenaR
    Experienced User
    1 year ago

    Three weeks for this non-response. At this point all I can do is laugh.

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