Forum Discussion

mscheurer's avatar
mscheurer
Experienced User
6 months ago

BPAY Saga continues

So in the wake of yet another customer choosing to pay via BPAY even though I ask them not to, and the continuing refusal by MYOB to give us an option turn BPAY off, I'm turning off my online payment...
Princess_R's avatar
Princess_R
MYOB Moderator

Hi mscheurer,

 

Thank you for your post.

 

We understand your frustration and appreciate you sharing your concerns. We genuinely apologize for any inconvenience you've experienced with the inability to disable BPAY, and we take your feedback seriously. We are looking to make improvements to address this. Please keep an eye out for future communication about any changes that MYOB makes to this service. We highly appreciate your patience and understanding in this matter.

 

Cheers,

Princess

mscheurer's avatar
mscheurer
Experienced User
5 months ago

Any news?



  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    5 months ago

    Hi mscheurer, 

     

    Thanks for following up.

     

    I understand how disabling the BPAY would greatly improve your workflow. Unfortunately, updates regarding what the development team is working on are inaccessible to us. Any changes/updates are announced in this article instead.

     

    We appreciate your patience. In the meantime, feel free to let us know how we could provide any other assistance.

     

    Thanks,
    Genreve