Hi nonam24,
Thank you for your post and welcome to the Community Forum. Your patience and understanding are very much appreciated.
Your patience and understanding are very much appreciated. Regarding your concern, the Email variable of {{customer_first_name}} will look at the customer's first name. In the case of the Company Designated cards, they will not contain a first name only a Company name, therefore, that field has nothing to pull from the card and thus will be blank on the invoice email.
The alternative to this would be to update the email variable to {{customer_business_name}} which would use the Company name field for the companies and the full name of Individual designated cards. You can adjust the email default through the Business Name >. Sales Settings >> Email Defaults.
If you still need assistance with this, or if you have other questions or concerns, please do not hesitate to contact us again. We are happy to help.
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.
Kind Regards,
Cel
Hi pippypip,
Thank you for your post.
I humbly ask for your understanding. We sincerely apologize if you are still experiencing the error. Your feedback is extremely important to us and will help us enhance our services to better meet your needs. This issue is being investigated by our developers, we are not able to provide a timeframe for when this will be resolved. Rest assured that we will follow up this case with our relevant team. Once we have an update we will post it on this channel. You can check on this link for an update.
Meanwhile, if you have questions or concerns, please do not hesitate to contact us again or create a new post. We are happy to help.
Kind Regards,
Cel
