Customer payments made via MYOB PAYBY marking off invoice as paid but not matching the bank feed deposit
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I had a similar issue where it marked the invoice as paid and the invoice was linked to a payment recieved but the actual payment came through as a seperate transaction creating a duplicates. I could not figure out how to delete the duplicate and after 2 hours on hold I've switched to xero, because my wife was already using that platform. You dont need this kind of BS at tax time.
I have discovered a simular problem, on 3 occassions since May Invoices have been auto marked paid through MYOB PAYBY (twice- as in 2 invoices of the same amount marked as paid) both using the same MYOB payment reference number, I only recieve 1 remittance and 1 payment to my bank account. End of Year reconcilliaton has uncovered the unmatched payments. These customers havnt been chased for payment as a result, I feel I can hardly return these invoices to my debtors list????
I would disable the auto match feature. it's negligent that MYOB has this function enabled by default. I've left the software platform because it's not worth the risk
I have been trying to disable the auto matching feature but I cannot find where to do that? Any tips?
Aside from that, my big issue is the matching from the online payments provided by myob as an added service, credit card payments collected by myob and then paid to our account, there are 3 invoices marked as paid and myob havn't paid us, and I'm almost certain they are not actual payments because the reference number is duplicated on another payment. I hesitate to delete, I will probably need to enter them as bad debts now.
Hi ccho,
Thanks for reaching out. You can set up MYOB Essentials/Business to automatically match your invoice payments to your bank feeds, so you wouldn't need to go through and try to work out which payment was from which customer.To set this up:
- Select an account in MYOB to record Online Invoice Payments:
Click on your Business name > Sales settings > Payments > In Online Invoice Payments Settings, click Edit preferences > Select the Account to record online invoice payments against > Save. - Set the Bankfeeds to Automatically match a transaction if there's an exact match available. Click on Banking > Bank Rules > Tick - Automatically match bank transactions to MYOB bills and invoices
Now next time a customer makes a payment, the system will automatically match it against the correct invoices.
Feel free to post again, we're happy to help.
Regards,
Earl- Select an account in MYOB to record Online Invoice Payments:
