Customer payments made via MYOB PAYBY marking off invoice as paid but not matching the bank feed deposit
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I had a similar issue where it marked the invoice as paid and the invoice was linked to a payment recieved but the actual payment came through as a seperate transaction creating a duplicates. I could not figure out how to delete the duplicate and after 2 hours on hold I've switched to xero, because my wife was already using that platform. You dont need this kind of BS at tax time.
I have discovered a simular problem, on 3 occassions since May Invoices have been auto marked paid through MYOB PAYBY (twice- as in 2 invoices of the same amount marked as paid) both using the same MYOB payment reference number, I only recieve 1 remittance and 1 payment to my bank account. End of Year reconcilliaton has uncovered the unmatched payments. These customers havnt been chased for payment as a result, I feel I can hardly return these invoices to my debtors list????
