Hi
we have recently changed from the desk top version Account Right where my suppliers had default account codes.
Now in the web version most of my suppliers do not have a default account code which makes data enty take that much longer.
Why does an odd supplier have the account code but most do not?
Hi barbwire
Thanks for posting. Can you please confirm that the default account code that you are referring to is the supplier expense code?
Upon checking, I can see that a fix should have been done in the background for this issue, If you are still having difficulties. Can you please try to log in from another web browser or clear your browser cache and try again?
Please let me know how you go. Please feel free to post again. I'm happy to assist you further.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Best Regards.
Cel
Hi Cel,
Since my last message I have just worked out when it works and when it doesn't. If the Supplier name defaults from the imported invoice then the Supplier Account code does not appear. If you reselect the Supplier name then the Account code appears. Not a solution but at least we know why it is happening.
Yes its the supplier expense code that I am referring too.
I have tried all the suggested fixes and it hasn't helped.
Hi barbwire
Thanks for replying to this post, and apologize that I was not able to reply to you right away.
I just wanted to follow up on this issue. May I know how you go?
You can set a default expense code for a supplier by opening that supplier from the all contacts menu. Within the supplier contact, the default expense account can be selected from the Expense account field dropdown.
This issue has already been fixed and has been rolled out in the background. If you still received the same issue feel free to contact us again. We're happy to assist you.
If my response has answered your inquiry please click "Accept as Solution" to assist other users find this information.
Best Regards,
Cel
