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sarahtaylor93's avatar
sarahtaylor93
Experienced User
1 year ago
Solved

Email Me A Copy Not Working

Hello, when sending invoices we have the "email me a copy" always ticked, however as of recent this is saying delivery failed to us only, our customers are receiving their invoices fine.   Would th...
  • Genreve_S's avatar
    Genreve_S
    1 year ago

    Hi sarahtaylor93, 

     

    It could indeed be a backend issue. I recommend checking if your email provider blacklists MYOB emails. If this isn't the cause of the email issue, please contact the support team for further troubleshooting. You can create a support ticket from the MyAccount window or live chat through MOCA.

     

    Thanks,

    Genreve

Genreve_S's avatar
Genreve_S
MYOB Moderator
1 year ago

Hi sarahtaylor93, 

 

It could indeed be a backend issue. I recommend checking if your email provider blacklists MYOB emails. If this isn't the cause of the email issue, please contact the support team for further troubleshooting. You can create a support ticket from the MyAccount window or live chat through MOCA.

 

Thanks,

Genreve

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