Forum Discussion

Jeffrey1's avatar
Jeffrey1
Experienced User
1 month ago

Getting invalid email reply when trying to email invoices.

I am emailing about 40 select customers their monthly invoices in MYOB business. For some reason some are working but others have the message invalid email address or no email address. Their email addresses are correct as I have checked plus deleted and inserted. I cannot delete the cards as they are in use with transactions. Why should this be a problem with only some customers? If I switch back to the same company in Account Right desktop there are no issues. But surely there should be consistency between desktop and on line for the function of emailing invoices. I was of the understanding that there should be no issues in emailing invoices using the same company that operates both in Account Right desktop and online MYOB Business but this does not appear to be the case

2 Replies

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    1 month ago

    Hi Jeffrey1,

     

    Thanks for trying to troubleshoot the error before posting. That “invalid email address or no email address” message in MYOB Business usually means the email on the contact has a hidden space or odd character, even if it looks fine. I know you’ve already tried copy/pasting and re-entering the address, which usually fixes it.

    A couple of quick things to try next:

    • Open the customer in Contacts, delete the email, and type it in manually (no copy/paste, no spaces before/after, multiple emails split with a semicolon).
    • On one of the problem invoices, change the To to your own email and send it. If that works, it points back to the customer card.
    • If it still fails, try from a different browser or a private/incognito window.

    If it’s still playing up after that, the best next step is to reach out to our support team so they can check things behind the scenes. You can either log a ticket via the My Account window or start a live chat with the team through MOCA, our virtual assistant.

     

    Regards,
    Genreve

    • Jeffrey1's avatar
      Jeffrey1
      Experienced User
      1 month ago

      I had tried those options with no success. Have lodged a ticket. I am quite sure this issue is related to issues with my desktop companies in Account Right that do not have the same functionality when used on line in MYOB Business specific to the issue of emailing invoices. The annoying thing is that some customers  work and some do not. Approximately 50% of customers we get the invalid email address message when everything in contacts is as it should be. There has to be some technical issue why emailing of invoices when moving from Desktop to online is not working properly

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