Forum Discussion

Think1's avatar
Think1
Experienced User
9 months ago

Give us the turn off BPay option now!!!

So many threads about this and so many banal replies from MYOB from people who a) don't understand the problem and just repeat useless information we can look up ourselves or b) tells us lies lies an...
Let-us-turn-off-Bpay
LetusturnoffBpay
JW-1's avatar
JW-1
Contributing User
4 months ago

Hi Think1

We have been having the same issues with MYOB wanting to charge hefty fees for using their internal BPAY, instead of your own external BPAY provider (in our case via the NAB at a reasonable flat 88 cents per transaction). Can I kindly ask you if you are using BPAY still and if so via MYOB's offering or via an external provider? 

Regards Jeremy 

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    3 months ago

    Hi JW-1,

     

    We have made the changes to the Online Invoice Payments (OIP) options, and these changes are now live across AccountRight and MYOB Business! You can find more information about these updates at this link. Feel free to get in touch if you have more questions. 

     

    Cheers,

    MYOB

    • JW-1's avatar
      JW-1
      Contributing User
      3 months ago

      Hi Princess R

       

      You have not answered my question. All I want to know is whether I can use an external BPAY provider in MYOB? Yes or No? And if NO why not? 

       

      As a business we elect MYOB to be our accounting software provider only (and not our banking provider). I cannot fathom how MYOB can charge a excessive 1.8% surcharge (which either us or the customer pays) when the benchmark 'flat rate' in the market place is only $0.88 (incl. GST). 

       

      Regards 

      Jeremy

       

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