Software not running properly?
Recent Posts & Replies
Banking uploads multiple instances of the same transactions.
Hi, wondering if there are any solutions to my specific problem. I've had a quick look through topics and I couldn't see anyone else bring this up. Every day my histoical banking transactions multiply, it appears that I have unassigned expenses and income. Makes it really annoying to find unassign customer payments that I may have missed. Currently up to almost 5000 transactions. Is this something that fixed?
Cash Purchase , Freight for the Purchase
Purchased 425 jeans from Blue Ridge Denim, a premium-quality jeans manufacturer in Italy, paid in cash. Each unit costs $215, excluding GST. In addition to this, $32 (including GST) per unit was paid to Nigel Forwarders for shipping the inventory to Auckland. I want to keep the entries separate so payment can be made to blue ridge and Nigel Forwarder separately. Kindly advice how to post this. In case of cash purchase of Inventory, first passed a bill and on the same day recorded payment. is that correct way . If i do spend money inventory selection and item list selection is not available.Why can't I change my subscription level?
I have been using MYOB Premier in all it's variations for 20+ years. Our business is now sold. We are retired and I want to change my subscription level to something more appropriate ie pay less each month acknowledging I will have access to less features - mainly features I no longer need. I wrote to support (which was acknowledged with a job#) last Monday and sent a reminder a few days later but have heard zippedy doo da. Can someone from MYOB please assist? PatB
Can't change transaction date to a different month
If I open a transaction window and click in the date field there are 'Previous month' and 'Next month' buttons. These used to work as advertised but now if I click either of these buttons the date window closes and the date remains the same. I can change the date to a different day within the current month by clicking on it, but I can't change months. Also, if the last few days of the previous month appear at the top of the date window, I can't select one of these either. The cursor changes to a circle with a slash through it to let me know it's not allowed. I can, however, type a date in a month other than the current month and it is accepted. This is now the only way to change the month of a transaction. I'm sure this behaviour is new and the date window used to function as you would expect.
Unpaid Bills Report Fails to Load + Incorrect Warning on Reports After New Financial Year Started
Hi team, Since starting a new financial year in MYOB Business (now set to 1 April 2025 to 31 March 2026), I’ve encountered two frustrating issues that seem directly linked to the year rollover: 1. Unpaid Bills Report Will Not Load (Any Date) The Unpaid Bills report no longer works at all. Regardless of the “As at” date selected — past, present, or future — the report fails every time and displays: ❌ “Failed to load the report.” This issue began immediately after I started the new financial year. It doesn’t appear to be related to a specific supplier or setting. I’ve tried clearing the cache, switching browsers, trying a new PC entirely, and testing multiple date combinations — but nothing works. The attached screenshot shows the error on a report dated 6 April 2025 (today’s date), but I’ve tried many other dates, too, with the same result. The Unpaid Bills report is officially dead. 2. Misleading Warning Message on Reports When I run reports like the Balance Sheet, I see a persistent warning: ⚠️ “The current financial year for this file is 2026. To avoid incorrect balances, please update the financial year on the business details page.” This is confusing because I updated the financial year (as I normally would when I finish my tax filings and close off a financial year), and my settings clearly show: Financial year: 1 April 2025 to 31 March 2026 Lock date: 31 March 2025 Even though everything is configured correctly, the system seems to treat the setup as incomplete or invalid. 🧠 In Summary: The Unpaid Bills report is completely broken after rolling into FY2026 The warning on reports (e.g. Balance Sheet) is incorrect and misleading Both issues began only after the financial year rollover 📎 Screenshots attached: Unpaid Bills report error (dated 6 April 2025) Balance Sheet report with the warning Financial year settings Any help resolving these issues — or confirming whether they are known bugs — would be greatly appreciated. Let me know if you need any additional detail from my end.Saving frequently used items
We got this great idea via the digital assistant and we thought we simply MUST share it with our Solmates and see what you guys think. Don't forget to vote on the ideas you'd like to see implemented! "I’d love to have a way to save my go-to invoice items instead of typing them out every single time. For example, if I often bill for “Logo Design” at $500, I could just save it once and quickly add it to any invoice. It would save me so much time and effort, making invoicing way easier and more efficient."Change of details
Hi, I would like to change just the company name and ABN that my MYOB software is currently being billed to. I have 3 businesses but only 1 is now actively subscribed to MYOB Business Pro with payroll, the other 2 used to use MYOB Accountedge Network Edition, but have since transferred to using MYOB Accumatica. I am aware of the Change of details from, but i'm unsure how to complete exactly it as i haven't sold the business i just want the company billing name & ABN changed to the only business that is now using & paying for the MYOB software. I still need access to my old Accountedge data so i don't want to loose any of that ability in this name change process either. Can you please advise which sections i need to complete on the change of details form to enact this request without loosing any access?
Reconciliation Report
Our Reconciliation Report started showing entries from 2007 after an update i think about 2 years ago. There is 15 Cleared Cheques entries all dated in May & June 2007 and 29 Cleared Deposits all dated June 2007. These do not affect anything except look confusing and should not be there and why are they? My accountant has asked if this can be rectified and cleared. Help Please..
