Forum Discussion

gardenfreak's avatar
gardenfreak
Member
7 months ago

How do I create a partial credit against an invoice - MYOB Business Pro

Hi there, I am using MYOB Business Pro and I need to enter a credit against an invoice for a customer.  As far as the Help Button goes, I enter it as a negative in the amount column, but when I try t...
Princess_R's avatar
Princess_R
MYOB Moderator
7 months ago

Hi gardenfreak,

 

No stress, you’re not the only one figuring this out. On a standard invoice, credits don’t show up as negative lines. Instead, create a customer return (credit note) and either apply it to the invoice or issue a refund, depending on what you need. For a step-by-step guide, check out this link. If you’re still stuck after that, try this link and then reach out to our team via live chat with the virtual assistant MOCA, or create a support ticket so we can take a closer look. 

 

Cheers,

Princess

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