Forum Discussion

NikkiH's avatar
NikkiH
Experienced User
9 months ago

I can no longer enlarge the documents attached to my bills.

I can no longer enlarge the documents I have attached to bills which is very annoying as the only way to read them now is to download them and open the file. It used to look like the first pic when ...
  • Earl_HD's avatar
    Earl_HD
    8 months ago

    Hi NikkiH,

    Thank you for your post, and I apologize for the delayed response. If you're experiencing difficulties enlarging documents attached to your Bills, we suggest clearing your browser's cache and history. Alternatively, you can try logging in from a different browser. You can also visit this help article for more information about: Working with In tray documents


    Feel free to post again, we're happy to help!

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.


    Regards,
    Earl

Earl_HD's avatar
Earl_HD
MYOB Moderator
8 months ago

Hi NikkiH,

Thank you for your post, and I apologize for the delayed response. If you're experiencing difficulties enlarging documents attached to your Bills, we suggest clearing your browser's cache and history. Alternatively, you can try logging in from a different browser. You can also visit this help article for more information about: Working with In tray documents


Feel free to post again, we're happy to help!

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.


Regards,
Earl

  • NikkiH's avatar
    NikkiH
    Experienced User
    8 months ago

    Clearing the cache did not work - I had to change my browser to be able to access this feature again.

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator
      8 months ago

      Hi NikkiH,

      Thank you for sharing how you resolved the issue. Feel free to reach out if you encounter any more challenges; we're here to assist!

      Regards,
      Earl

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