Forum Discussion

shameron69's avatar
shameron69
Experienced User
1 year ago

In-tray error

Constantly have an error message appear in red box at top of screen stating "something went wrong...." when I attempt to put the in-tray in either $$ order or invoice number order, etc.   Have restar...
shameron69's avatar
shameron69
Experienced User
1 year ago

Thanks for your message Sai.

 

Have tried both your suggestions and neither has worked.

 

I have other datafiles that I work on and this is not an issue that affects the other files.

 

Thanks,  Shaz.

 

Princess_R's avatar
Princess_R
MYOB Moderator
1 year ago

HI shameron69,

 

Thanks for letting me know. Since the suggestions didn’t work and it’s only affecting this specific data file, it might be a more unique issue. It would be best to reach out to our phone or live chat support team directly for a deeper dive into this problem. 

 

To connect with a live chat agent, please start by contacting our virtual assistant, MOCA, through myob.com/support. If MOCA is unable to resolve your issue, it will transfer you directly to our live chat team.

 

Cheers,
Princess

  • shameron69's avatar
    shameron69
    Experienced User
    1 year ago

     

    Thank you.

     

    I will do as you suggested :)

     

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