Forum Discussion

JohnE's avatar
JohnE
Contributing User
2 years ago

Invoice can't be viewed by the customer

We received a message from our client that they cannot view the invoice we sent them through MYOB. I attached the photo of the invoice when it's opened. This happened twice already.
Georgia20's avatar
Georgia20
Member
2 years ago

Hi, 

What if the template being used is the standard MYOB template, not a customised one. Can the logo size still be altered using the standard template?

 

Otherwise what is the suggested solution to this? We have tried sending to other emails and clearing the cache of the receipient, it has not fixed the issue. We have also tried marking the sender as safe in the recipients emails and this also does not fix the issue. 

 

Thanks

4Gardens's avatar
4Gardens
Experienced User
2 years ago

I removed my logo from the invoice

 

 i tried other options but figured this was the easiest to fix it

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    2 years ago

    Hi, 4Gardens

     

    Thank you for letting us know that resizing or removing the logo worked on your end. Should you encounter any issues in the future, please feel free to create a new post again. We are here to assist you.

     

    Best regards,

    Doreen

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.