It seems around 1 and 2 April we had issues with invoices not being emailed from MYOB app (invoices@apps.myob.com)even though it says emailed in the bill list as per below.
I also email myself a copy and didn't receive this either. I now realise we didn't receive any bills from some of our customers on these dates either where they said it's emailed.
Is there anywhere we can check, other then the history in the bill?
Hi EES,
Thanks for the details you’ve shared. That's a bit strange, especially if you’re also not receiving a copy of the invoices. I’ve checked on our side and there weren’t any reported issues at that time. I’ve seen a similar case before where asking customers to whitelist noreply@apps.myob.com and accountright@apps.myob.com fixed it. You can also try sending one of the invoices to your personal email to see if it comes through, that’ll help narrow down where the issue is.
There isn’t another in-product area that confirms whether the email actually landed in your customer’s inbox. For now, please try the steps above and also clear the app cache, as that often sorts out this kind of odd behaviour. If none of these work, the best next step is to contact our team via phone or live chat through our virtual assistant MOCA so they can dig deeper, investigate if there’s a wider issue, and get it sorted.
Cheers,
Princess
